OUR PRIVACY POLICY

GDPR COMPLIANT

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, address); when you place your order. (We NEVER have access to your credit/debit card details. only providers Paypal & Stripe process that information), comments, feedback, product reviews, recommendations, and  website profiles.

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reason of fulfilling your order, We NEVER EVER share your details with anyone else.

Why do you collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we use to monitor our business sales performance.

  5. To comply with any applicable laws and regulations.

How do we store, use, share and disclose  site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, online chat, telephone, text messages, and postal mail.

How we use cookies and other tracking tools?

It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy.

How can you withdraw their consent?

If you don’t want us to process your data anymore, please contact us at customerservice@waxaddicts.co.uk, Please state 'Remove Consent' in the email title field.

Once your details have been permanently removed it will not be possible to provide you with any of our store services.

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

© 2012 - 2019 Copyright Wax Addicts.all rights reserved.

All intellectual property belongs to WaxAddicts.co.uk and any infringements are taken seriously.

Wax Addicts is a registered UK based small family run business who proudly support UK charities.
'Wax Addicts', 'wax crumble', 'wax crumble pot' &  'soy wax crumble' are all associated trademarks of waxaddicts.co.uk.

We do not make products for any other wax vendor and only sell our unique products here on our website.

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