Have a question or need advice?
For a faster reply message us via our website chat live facility
or message us via our Facebook page.
All Wax Crumble orders are made fresh, during promotions and high demand orders can take me 3 - 5 working days to hand make.
During December Royal Mail cancel all delivery time frames, Although we send items First Class it can take them a few days to deliver.
UK Orders - Royal Mail can take 1-3 working days to deliver your order after it's been posted.
EU Orders - Full UPS tracking is supplied once your parcel is on it's way
Website chat app or Facebook messaging is usually instant. (7 days a week)
Please check your email providers spam/junk folders for email replies.
Delivery delays are beyond my control - You can contact the delivery company concerned directly and request an update on tracked orders.
Let me know if your order has not arrived after 10 working days
have passed since your sending notification has been received and I will investigate further for you - this may involve a lost parcel claim.