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All Wax Crumble orders are made fresh, during promotions and high demand
orders can take me 5-7 working days to hand make.
During heat waves when temperatures are above 26 degrees some orders are held to avoid them melting in transit - Royal Mail can also have delivery delays due to the heat.
As of 15th August 2022 all orders received up to and including Friday 12th August 2022 have been handed over to Royal Mail for delivery.
Please check your email providers spam/junk folders for email replies.
Delivery delays are beyond my control - You can contact the delivery company concerned directly and request an update on tracked orders.
Royal Mail set strict time frames for missing item investigations which we have to follow, If you chose an un-tracked postage option it is understandably impossible to change that after the order has been posted.