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All Wax Crumble orders are made fresh, during promotions and high demand orders can take me 3 - 5 working days to hand make.
UK Orders - COVID19 - Royal Mail delivery time frames are understandably extended, Although we send items out as normal it can take them a few more days than expected to deliver.
EU Orders - COVID19 - European orders are available shipped via UPS - Some EU countries hay have extreme delivery delays. (tracking provided)
Please check your email providers spam/junk folders for email replies.
Delivery delays are beyond my control - You can contact the delivery company concerned directly and request an update on tracked orders.
Please ONLY contact us if your order has not arrived after 10 working days (UK) or 21 working days (EU) have passed since your sending notification has been received and I will investigate further for you - this may involve a lost parcel claim.