Have a question or need advice?

For a faster reply, message us via our website chat live facility

 or chat message us via our Facebook page.

All Wax Crumble orders are made fresh, during promotions and high demand orders can

take me 3-5 working days to hand make.

UK OrdersCOVID19 - Royal Mail delivery time frames are still understandably extended, Although we send items out as normal it can take Royal Mail 5 more days than expected to deliver.

 

Please do not email asking if we can investigate after only a couple of days have passed, There is nothing we can do, We like you have no choice but to be patient and wait.

If you wish to contact Royal Mail directly we can send you a copy of the postage label with all the necessary details on, Just email with your order information.


Please check your email providers spam/junk folders for email replies.

 

Delivery delays are beyond my control - You can contact the delivery company concerned directly and request an update on tracked orders.

Please ONLY contact us if your order has not arrived after 21 working days have passed since your sending notification has been received and I will pass the details to Royal Mail to investigate further for you - this may involve a lost parcel claim.

Royal Mail set strict time frames for missing item investigations which we have to follow, If you chose an un-tracked postage option it is understandably impossible to change that after the order has been posted.

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