Wax Addicts Shipping Information
Orders are hand made fresh and made in turn, During busy times (such as promotions) please allow at least 5 working days for your order to be hand made and then posted.
You will ONLY receive a dispatch confirmation once your parcel has been physically passed over to Royal Mail and is on it's way to you.
We post orders most days (Mon - Sat) All items are treated with care, packed well and triple checked before sending.
Our postage rates are great value as we charge you less than the actual rate we pay Royal Mail to send Small Parcels, and we don't charge you for any packaging costs:
(Items are NEVER sent in padded envelopes, Always in boxes specifically sized to your order)
UK 2nd Class (not tracked) £2.95 per order (1-3 Days Via Royal Mail after order is dispatched) Free over £25
UK 1st Class (not tracked) £3.58 per order (1-2 Days Via Royal Mail after order is dispatched)
UK Tracked Royal Mail 48 £4.49 per order (1-2 Days Tracked Via Royal Mail after order is dispatched)
These are Royal Mail delivery guides and NOT a guaranteed delivery time frame.
Due to Covid-19 Royal Mail could have delivery delays across the UK which we have no control over.
If your order value is over £25 then the cart we will pay for your delivery and offer you FREE UK P&P
Delivery to Europe is suspended. (Updated 14TH December 2020)
Due to Brexit with a change in VAT and Extra Import charges coming into effect 1st January 2021 we are currently suspending orders to customers in the EU.
Once clarification of extra import charges are made available we will consider how we move forward with European deliveries.
We thank you for your patience.
our trusted delivery partners
across the UK & EU
Minimum Order 5 Items
Our pots are always securely packed in boxes, We only charge the actual cost of small parcel postage or less and don't charge you for packaging materials (40p) so to keep our prices low we have a minimum order of 5 items.
Small orders mean we make a significant loss and could mean having to increase our incredibly low prices which we want to avoid.
Orders placed for less than 5 items will therefor be automatically cancelled and refunded.
(Paypal refunds within a few hours, Stripe refunds can take 5 days for them to process)
Refund for out of stock items
If on the rare occasion a product is not available, we send you a free similar product and refund you, Refunds are processed at the end of each week, Paypal will refund instantly, Stripe can take 5 working days to issue refunds, Clearpay can take 7 days.
It is your responsibility to provide correct up to date address details when you place an order, If the address stated is not complete or not recognised by Royal Mail we will email you and give you 7 days to reply, If no reply is received your order will then be cancelled and refunded. Paypal will refund instantly, Stripe can take 7 working days to issue refunds.
Become a Member
Our new personal accounts are now available, Like many other websites we have added the facility for you to log in and view all your order details, Click the log in at the top right of the page to set up your account for free.
You can create an account for our store with your email, Facebook or Google+
Account holders have the option to save shipping and payment details for 1-click ordering.
Make it easy to track your orders, view past purchases, all available in your account area.
We will soon be adding VIP sections exclusively for members, including special buys and reduced price offers.
We regularly offer promo/discount codes, If you ever have an issue with a code not working just contact us, If there is a problem we will fix the issue asap.
If you have placed an order and the promo code did not work, Let us know and we will manually refund you the offer.
All our wax crumble pots are made fresh to order which is why during busy times it can take some days for me to make, package them up and dispatch them to you.
As products are made specifically for you, product returns are not accepted, We would be unable to resell any items and would have to destroy them as there would be no way to tell if they had been tampered with.
As a sole trader kept very busy with all aspects of running this business please be respectful when communicating, I will answer chat requests anytime of day or evening (If I'm awake) and check emails multipul times a day, I'm always very happy to offer advice if you have any questions.
CLP (allergen info)
CLP is the Classification, Labelling and Packaging Regulation or to give it its full name REGULATION (EC) No 1272/2008 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 16 December 2008 on classification, labelling and packaging of substances and mixtures.
European CLP Legislation state products containing fragrance oils.
must list relevant allergen information.
We list any known allergens on each product listing, So if you have any known issues with certain fragrance oils you can avoid any risks.
If the product is not classified (i.e. it DOESN’T contain any ingredients that are classified as hazardous) then there is no requirement for it to be labelled in accordance with CLP.
Certain labelling exemptions apply e.g. to substances and mixtures contained in packaging that is small (typically less than 125 ml) or is otherwise difficult to label.
Our own handmade wax melt products not only show allergens on each product listing but also have them listed on each product label.(even if they are not needed due to oil content or product size)
If you have made a purchase without checking for known allergens you can contact us via email and we will list them for you,
It's worth knowing fragrance oils used by many candle/wax sellers are the same oils used in all other household products, such as soap, shampoo, haircare, body care, deodorant, perfume, air freshners, washing up liquid etc.
European laws state you keep ingredients lists for every product used in your household, If you have a reaction to something then each product in your household would need to be tested and checked.
UPDATE 1st January 2021:
EU CLP regulations no longer apply to good made and sold in the UK.
GB CLP regulations now apply to goods made and sold within the UK, We follow these guidelines fully.
Should anyone ingest a product and seek medical attention, We are contactable to give a full breakdown of ingredients to any medical professional.